Back-Up Monitoring | System Maintenance |
STANDARD Care Plan | Care Plan PLUS | EXTRA Care Plan

• In-office phone support for covered system
• Remote Connection – High Speed Internet connection required
• 2 -hour phone response time
  • We connect directly to your computer so we can "see" your problem
  • Easier to fix problems without needing to go on-site
• Discount on Back-up Monitoring options
• System Maintenance
• Included software support: Operating System (re-install, updates), system drivers, antivirus and spyware software/updates ( yearly license renewal and installation additional ) Adobe Reader, Internet Explorer ( additional software titles such as Microsoft Office, Quickbooks, ACT!, etc. can be included for an additional fee. )
• Included Hardware:  Main boards, chips, hard drives, monitors, modems, wired keyboard, mouse, and network card ( replaced with like equipment of equal value.  Additional hardware such as wireless accessories, printers, scanners, routers, hubs, tape drives, network attached storage, fax card, battery backup (UPS), etc. can be included for an additional fee.)
• Labor and travel charges for service calls on covered items.  WE COME TO YOUR FACILITY FREE OF CHARGE FOR COVERED ITEMS!
• 2 0% discount on additional hourly rates and services
• Loaner system provided if yours can't be repaired quickly
• Peace of mind, knowing that CCS is just a phone call away